Contact us
WE ARE HERE TO HELP
At Goldinova, every customer matters. Whether you have a question about your order, need help choosing the right product, or simply want to share your experience with us — we want to hear from you.
We are a real team, and we read every message personally.
GET IN TOUCH
Email us at: contact@goldinova.com
Address:
OFFICE 18733 182-184 HIGH STREET NORTH
EAST HAM
LONDON
UNITED KINGDOM E6 2JA
We aim to respond to all enquiries within 24 to 48 business hours, Monday through Friday.
When contacting us, please include the following to help us resolve your query as quickly as possible:
- Your full name
- Your order number (if your enquiry is about an existing order)
- A clear description of your question or concern
WHAT WE CAN HELP WITH
- Order status and tracking updates
- Shipping and delivery questions
- Returns, refunds, and exchanges
- Product questions and recommendations
- Damaged or missing items
- Any other questions about your Goldinova experience
BEFORE YOU CONTACT US
You may find a quick answer in our Help pages:
- Shipping Policy: www.goldinova.com/policies/shipping-policy
- Return and Refund Policy: www.goldinova.com/policies/refund-policy